Choosing and Using a Program to Read and Send Mail

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What mail reading utilities are available? Does the ECEn mail server support any kind of encryption? I've set up my email client to use encryption (SSL or TLS) and now my email doesn't work! What's the problem? How do I configure my mail program to send and receive mail?	How can I be notified when I get new mail? How can I make Mozilla Mail or Thunderbird delete an IMAP folder? Why does it take so long to send Email? I set up the firewall as described, but sending email is still slow. What do I do now?

What mail reading utilities are available?

The following email clients are available on various department computers:

Windows	HP-UX	GNU/Linux
Mozilla Thunderbird Mozilla Mail Microsoft Outlook	Pine /usr/local/bin/pine Mozilla Thunderbird Mozilla Mail /usr/local/bin/mozilla	Mutt /usr/bin/mutt Mozilla Thunderbird Mozilla Mail /usr/bin/mozilla

There are other mail programs available, but we will only provide support and troubleshooting for these listed. Mail can be accessed remotely through POP or IMAP protocols.

Does the ECEn mail server support any kind of encryption?

The ECEn mail server supports SSL and TLS connections for receiving mail with the POP and IMAP protocols. It has been tested with Mozilla Thunderbird and Outlook 2003. It will probably work with other mailers, though.

I've set up my email client to use encryption (SSL or TLS) and now my email doesn't work! What's the problem?

If you have Symantec Antivirus installed, it will sometimes interfere with sending or receiving email via an encrypted connection. See "Configuring Symantec Antivirus to Work With Email" for more information on this problem and how to resolve it. If after trying that you are still having problems, contact the ECEn SysOps and we'll help you sort things out.

How do I configure my mail program to send and receive mail?

The following table contains a summary of the information needed to set up your mail client.

	Outgoing Email	Incoming Email
Server:	sslmail.et.byu.edu	mail.ee.byu.edu
Port:	465	993
SSL:	Enabled	Enabled
Username/Password:	CAEDM username and password	ECEn Email username and password

For step-by-step details on how to set this up, click to view the appropriate tutorial:

Installing and Configuring Mozilla Thunderbird
Note: The same configuration procedure also works for Mozilla Mail and Netscape Mail.

Configuring Microsoft Outlook 2003

How can I be notified when I get new mail?

There are several ways that you can arrange for mail-notification. Pine, when running, will automatically notify you of new mail. Mozilla Mail and Mozilla Thunderbird can be configured to do the same thing.

If you want email notification without having your mail program running all the time, you can use 'tkbiff.' Using tkbiff is fairly straightforward. Simply run 'tkbiff' from a command prompt (or some other appropriate startup place, such as your window manager's startup script). Type in your password at the prompt, and viola! tkbiff is also extremely customizable. For more info on how to customize tkbiff, go ahead and visit "The tkbiff Home Page".

How can I make Mozilla Mail or Thunderbird delete an IMAP folder?

For some reason, Mozilla often has trouble deleting an IMAP folder. There is a way to force Mozilla to dump the folder. However, make sure that any changes to your settings you make now are changed back as soon as the unwanted folder is deleted. The problem usually occurs when you have Mozilla set up to move deleted messages to the trash. When you try to delete a folder, Mozilla will attempt to put it in the trash, but will probably choke. Changing a few settings seems to fix the problem.

1	Find the Tools Menu (or the Edit Menu if running on GNU/Linux) and select "Mail & Newsgroup Account Settings".

2	When the preferences window pops up, select the "Server Settings" choice in the left menu.

3	Look for "When I delete a message" and then a pull-down menu completing the sentence. Choose "Remove it immediately" from the menu.

4	Click OK and try to delete your folder.

5	Once finished, be sure to set your settings back to the way they were. If you do not, all future deleted messages you think are still available in the trash are actually gone forever. Avoid this unhappy surprise by changing the settings back.

Why does it take so long to send Email?

One common cause of this problem is the Windows Firewall, enabled by default with Windows XP Service Pack 2. For your convenience, the ECEn SysOps have provided a file that will fix this problem by updating your firewall settings. Right-click here and choose "Save Target As..." or "Save Link As...". Save it somewhere easy to find, such as your desktop, then double-click the file to run it. If after doing this you still have problems, contact the ECEn SysOps.

I set up the firewall as described, but sending email is still slow. What do I do now?

Contact the ECEn SysOps and we will help you find a solution.